Privacy Policy

Foxburg Creative Agency (GST No.: 32AAIFF3153B1Z2) ("Company," "we," "us," or "our") operates ContinuityBot, a conversational AI platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, organization details.
• Business content: product data, FAQs, documents, and pipeline configurations you upload.
• Profile settings: WhatsApp, Instagram, and Facebook integration credentials and configuration.
• Billing information: payment method details processed through secure payment providers.
• Communication data: support requests and correspondence with our team.

1.2 Information Collected Automatically

• Usage data: pages visited, features used, session duration, and interaction patterns.
• Device information: browser type, operating system, device identifiers.
• Log data: IP address, access times, and server request logs.
• Cookies and similar technologies: to maintain session state and preferences.

1.3 Information from Third-Party Integrations

• WhatsApp Business API: message metadata and customer conversation data.
• Instagram: comments, direct messages, and profile information as authorized.
• Facebook Messenger: message content and sender information.
• Other integrations: data as specified during the authorization process.

2. How We Use Your Information

• Provide, operate, and maintain the ContinuityBot platform.
• Process AI-generated responses to customer inquiries using your uploaded data.
• Improve and develop new features and service capabilities.
• Communicate with you about your account, updates, and support issues.
• Process billing and subscription management.
• Monitor usage to prevent fraud and ensure security.
• Comply with legal obligations and enforce our terms.

3. AI Processing and Data Usage

ContinuityBot uses AI language models to generate conversational responses. When processing customer messages:

• Your uploaded content (products, FAQs, documents) is used as context for generating relevant responses.
• Customer messages and AI responses are stored to maintain conversation history.
• Data sent to AI providers is processed under their respective data handling policies. We use enterprise-grade providers that do not use your data for model training.
• You retain full ownership of all content you upload and conversations on your account.

4. Data Storage and Security

• Data is stored on secure cloud infrastructure with encryption at rest and in transit.
• Database access is restricted to authorized personnel using role-based access controls.
• We implement industry-standard security measures including TLS encryption, secure key management, and regular security assessments.
• WhatsApp session credentials are encrypted and stored securely in our infrastructure.
• We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• AI Service Providers: To process conversational AI requests, under strict data processing agreements.
• Third-Party Platform Providers: WhatsApp, Instagram, and Facebook as necessary for integration functionality.
• Infrastructure Providers: Cloud hosting, database, and storage services required to operate the platform.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete personal data.
• Delete your personal data, subject to legal retention requirements.
• Withdraw consent for data processing at any time.
• Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, contact us at the details provided below. We will respond to requests within 30 days.

7. Cookies and Tracking

We use essential cookies to maintain session authentication and preferences. We may use analytics tools to understand usage patterns and improve our service. You can control cookie preferences through your browser settings. Blocking essential cookies may affect the functionality of the service.

8. Children's Privacy

ContinuityBot is a business-to-business service and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal data, please contact us so we can take appropriate action.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for all international transfers, including standard contractual clauses and compliance with applicable data protection laws.

10. Compliance with Indian Data Protection Laws

As an Indian entity, Foxburg Creative Agency complies with applicable Indian data protection regulations including the Digital Personal Data Protection Act, 2023. We process personal data in accordance with the principles of purpose limitation, data minimization, and accountability as required under Indian law. GST is charged in accordance with the Goods and Services Tax Act (GST No.: 32AAIFF3153B1Z2).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice within the service at least 15 days before they take effect. We encourage you to review this page periodically.

12. Contact

If you have questions about this Privacy Policy or need to exercise your data rights, please contact us:

For data access, correction, or deletion requests, please email us with "Data Request" in the subject line and include your account information.